Privacy Policy — CaseHelpDesk
Last Updated: December 2025
At CaseHelpDesk, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website or file a case through our platform.
1. Information We Collect
We may collect the following information:
Personal Information
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Name
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Email address
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Phone number
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Case details you provide (e.g., screenshots, transaction info, communication logs)
Technical Information
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IP address
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Browser type
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Device data
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Usage analytics
2. How We Use Your Information
We use your information to:
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Process and evaluate your submitted case
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Provide guidance and recommendations
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Improve support accuracy
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Communicate updates about your case
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Enhance platform security
We do NOT:
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Engage in fund or asset recovery
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Charge you without consent
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Sell your data to third parties
3. Data Sharing
We may share minimal, essential case information with:
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Verified experts
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Regulatory bodies (when needed)
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Law enforcement (upon request)
We will never share your data for marketing.
4. Cookies
Our website uses cookies to improve user experience and analyze traffic.
5. Your Rights
You can request:
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Access to your data
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Correction or deletion
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Opt-out from communication
Email us at support@casehelpdesk.space.
6. Security
We use secure, encrypted systems to protect your information.
However, no system is 100% secure.
7. Contact Us
For questions or concerns, contact:
support@casehelpdesk.space